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Terms & Conditions

These terms and conditions govern the basis on which we agree to provide childcare services to you.

1.1 We will:
1.1.1 inform you as soon as possible whether your application for a nursery place has been successful. You must confirm within one week of receiving notifications that you still wish to take up the nursery place. If you do not, the place may be withdrawn;
1.1.2 provide the agreed childcare facilities for your child at the agreed times (subject to any days when the nursery is closed). If we change the opening the hours of the nursery, we will give you as much notice of our decision as possible and, if necessary, work with you to agree a change to your child’s hours at the nursery;
1.1.3 try and accommodate any requests you may make for any additional sessions and/or extended hours of childcare at the nursery;
1.1.4 provide you with regular updates as to your child’s progress on request;
1.1.5 notify you as soon as possible of any days on which your child’s nursery will be closed; and
1.1.6 try to make available to any of your other children a place at the same nursery. However we cannot guarantee that a place will be available.

2.1 You will:
2.1.1 ensure then we are fully aware of your child’s full dietary, medical, health, allergy or any special needs your child may have, including who has parental responsibility;
2.1.2 ensure that, if you child has an inhaler for asthma, the inhaler is brought into nursery on arrival for each session;
2.1.3 complete a medicine consent form if you require our staff to administer any medicines to your child;
2.1.4 immediately inform us if your child is suffering from any contagious disease. For the benefit of the other children in nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.
2.1.5 adhere to the sickness policy that Fisherfield Childcare abides by, being HPA Guidelines. Copies are available within the nursery.
2.1.6 immediately inform us in writing of any changes to your contact details;
2.1.7 keep us informed as to the identity of the persons who will be collecting your child from nursery. If the person collecting your child is not usually responsible for collection we will require proof of identity. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care;
2.1.8 inform us if your child is the subject of a court order and provide us with a copy of such order on request;
2.1.9 immediately inform us if you are unable to collect your child from nursery by the official collection time;
2.1.10 inform us as far in advance as possible of any dates on which your child will not be attending the nursery; and
2.1.11 provide us with a least 1 month’s notice in writing of your intention to decrease the number of hours your child spends at the nursery or to withdraw your child from our nursery and end this Agreement. If your child attends on a free sessions only basis, the period of notice is 2 months. If insufficient notice is given you will be responsible for the full fees for your child for 1 month from the date of any change as if their hours had not decreased.

3.1 to book a place, a non-refundable deposit is required. If for any reason your child does not take up their place at the nursery the deposit will not be returned.
3.2 Fees are based monthly and shall be notified to you in advance of your child commencing nursery. We may review these fees at any time, and shall inform you of any revision made at least 1 month in advance.
3.3 Fees must be paid on a monthly basis, in advance, on the 1st of every month.
3.4 Fees can be paid by direct debit, childcare vouchers, BACS, cash or cheques. We also accept payment via our chip and pin machines which are situated in each nursery.

3.5 If your child attends nursery on a free sessions basis only, the cost of any food provided will be charged and is payable monthly in advance.
3.6 Fees will be payable in full for all periods of your child’s absences, holidays, sickness or upon termination of the Agreement by the nursery. There is no reduction in fees for Bank Holidays and the inset training day. Should Christmas Eve fall on a week day, payment will be required for the full day although the nursery will close at 1pm. No charges will be made during one week over the Christmas period. Please refer to the nursery for details of closure dates.
3.7 Late collection charges will be added to your account should your child be collected after 1pm. Any child collected after 6pm will be charged a late collection charge at £1 per minute.
3.8 If payment of fees is not received and cleared by the 15th of each month this is deemed as a late payment and a late payment charge of £15 will be added to the account. For any failed Direct Debit or cheque we will charge a £5 administration fee.

4.1 We may suspend the provision of childcare to your child, and add on 1 month’s notice, at any time if:
4.1.1 you have failed to pay any fees;
4.1.2 your child’s behaviour at the nursery is deemed by us to be unacceptable or endangers the safety and well being of the other children at the nursery. The suspension will continue whilst we try and address these problems with you.
4.2 If your child is suspended part way through a month, under the conditions stated in clause 4.1.2, we provide a credit for any fees you have already paid for the remaining part of that month. This credit may be offset against any sums payable by you to us.
4.2.1 If the period of suspension exceeds 1 month, either of us may terminate this Agreement by written notice.

5.1 As stipulated within “Obligations on You”, you may end this Agreement at any time by providing 1 month’s written notice or, in the case of a free sessions only place, 2 month’s notice.
5.2 We may immediately end this Agreement, without providing any refund of fees paid if:
5.2.1 you have failed to pay your fees;
5.2.2 you have breached any of your obligations under this Agreement and you have not or cannot put right that breach within a reasonable period of time of us asking you to:
5.2.3 You behave unacceptably, as we will not tolerate any physical abuse, verbal abuse or threatening behaviour towards staff or the other children;

6.1 We have an obligation to safeguard the children in our care; any concerns regarding any child the nursery will follow Local Authority Safeguarding Procedures.
6.2 Our policies and procedures are available to view at any time at the nursery.
6.3 We retain the right to change the terms and conditions of this Agreement with 1 month’s notice.
6.4 We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.
6.5 If the nursery has to close or we take the decision to close due to events or circumstances which are outside of our control, we shall be under no obligation to provide alternative childcare facilities to you.
6.6 Customer satisfaction is of the upmost importance to the nursery. Should you have any concerns or complaints you wish to make regarding the services we provide, please discuss them with the nursery manager.
6.7 We carry a wide range of toys and equipment at nursery. Unless requested, if you child brings in any of their own toys into the nursery we accept no responsibility for any loss or damage to those toys.
6.8 From time to time we may have photographs taken of the children who attend our nurseries. These photographs may be used for promotional purposes. If you do not wish your child to be included in these photographs, you should write to the nursery manager.
6.9 Occasional nursery newsletters & other relevant correspondence is relayed to parents via email.
6.10 Our Privacy notice, website use & cookies information are viewable via our nursery website

Start your child at Fisherfield Childcare today, or come and visit one of our wonderful locations